FAQ¶
Photos¶
Why are photos dragged from the Photos app so small?¶
When you drag photos out of the Mac's Photos app into the browser, Photos hands over small previews (for example 360 × 480 pixels), not your full photos. Poof! warns you when a photo looks this small. Instead, press Browse computer… (or Choose photos…) and pick Photos in the window's sidebar, or export the photos from Photos first with File › Export.
My iPhone photos have a hidden HDR layer. Is that a problem?¶
No. iPhone JPEGs often carry an extra hidden brightness layer for HDR screens. Poof! handles these photos automatically.
Why does my HEIC photo say "Preview appears after adding"?¶
Poof! makes previews of HEIC photos (the iPhone's usual format) once they are added, using the
Mac's own tools. Until then the tile shows that note. HEIC previews need macOS 14 or later and
Apple's command-line tools (run xcode-select --install in Terminal if you don't have them).
Where did my imported photos go?¶
Photos you brought in with Import & organize but didn't put into an item wait in the Photo inbox under New imports. The side pane's Photo inbox shows how many are waiting. Photos you put into an item are on that item's Photos tab.
How do I carry on with a review I saved?¶
Open the Photo inbox. Saved reviews wait at the top under Saved photo reviews; press Resume review.
Should I use Photoshop or the free cut-out?¶
Either works. Photoshop is used when it is installed on your Mac; the free cut-out runs on your computer without it (see Add-ons). When both are there, choose one under Cut-out made with in the photo editor's Background section; Poof! remembers your choice. Both can leave out part of the item, such as a mannequin's base or stand. Fix it with Fix the cut-out › Keep, and if it happens with every photo of the same set-up, save the base as a keep area so you mark it only once (see Saved keep areas).
Why does Camera Raw use a temporary copy?¶
For a phone photo or an edited JPEG, Poof! gives Camera Raw a full-quality copy (a lossless TIFF) so that no quality is lost on the way there and back, and your original is never touched. Poof! deletes these temporary copies when the round trip finishes, is cancelled, or fails.
Listings¶
Why does a marketplace show my Main listing?¶
Every marketplace uses your Main listing until you give it its own wording. That way you write once and every marketplace stays up to date. Press Use different wording for … when one marketplace needs different words. See Main listing.
Why does my description include my shop's standard text?¶
That is your shop's General template, text you saved once in the listing writer for all your items. Poof! adds it to new listings that are still empty. It never changes wording you already saved; to add it to an older listing, press Add general template to this listing.
How do I import a listing without making a duplicate item?¶
In the import window, look at Which item is this? before you press Save. Choose the item you already have, rather than New item. The line above Save says whether a new item will be made. See Import a marketplace listing.
I made a duplicate by mistake. What now?¶
Delete the extra item with More tools › Delete item…. Deleting an item frees its listing, so you can import the listing again onto the right item.
Vinted won't let Poof! read my listing.¶
Vinted often refuses automated reads. Poof! doesn't try to get around that. Instead, copy the listing's text and paste it into Paste your listing here, or save the listing page from your browser and choose that file. See Import a marketplace listing.
Why can't Poof! read my "my listings" page?¶
Pages you see only when signed in, such as a marketplace's page of your own listings, can't be read: Poof! never uses your sign-in. Use your public shop (closet) link instead, the one other buyers see.
Which listings can Check now read?¶
Vinted and Facebook Marketplace listings, one at a time. ThredUp and Poshmark listings can't be checked this way; import them again instead. See Update from your shops.
Everyday¶
What does "Not listing for now" mean?¶
It sets an unsold item aside so it leaves your to-do lists. Nothing else changes, and you can bring it back at any time. See Not listing for now.
What does the "unsaved changes" warning mean?¶
Poof! warns before you leave something unsaved, and names it, for example "Discard your unsent message to the AI writer and leave?". A message typed in the listing writer but not sent counts as unsaved, even when the title and description are saved. Go back and send or clear it, or leave if you don't need it.